Refund Policy
Eligibility overview
Smartdatasyncer sells consultative programs and sessions, not physical goods. Refund eligibility depends on how far delivery has progressed and when you cancel. This page summarises our standard policy; your booking confirmation may include additional case-specific terms.
Timeframe for requests
Request a refund in writing to info@smartdatasyncer.digital within 14 days of payment for unused services, or within 7 days of a missed service delivery on our side. Requests after those windows are reviewed case by case.
Full refunds
A full refund is available if you cancel at least 5 business days before the first scheduled live session and no program materials beyond the public syllabus have been released to you. If we cancel a program intake and cannot offer a suitable alternative date within 30 days, you also receive a full refund.
Partial refunds
If you cancel after materials are released but before the second live session, we may refund 50% of the program fee. After the second live session, fees are generally non-refundable because delivery is substantially underway. Single Compass Sessions cancelled with less than 24 hours’ notice are non-refundable; earlier cancellations may be credited toward a future session within 90 days.
Non-refundable items
Completed live sessions, custom written contract annotations already delivered, employer-sponsored seats once the employee has attended a kickoff call, and third-party fees (for example, translation services you booked separately) are non-refundable.
Refund process
Email info@smartdatasyncer.digital with your name, booking reference, program name, and reason for the request. We confirm receipt within two business days and provide a decision within 10 business days.
Processing time and method
Approved refunds are returned via the original payment method when possible. Bank processing can take 5–12 business days after we initiate the transfer.
Cancellation by you
You may reschedule a live session once without fee if you give at least 48 hours’ notice. Further reschedules may be charged an administrative fee of €35 or treated as a cancellation under the partial-refund rules above.
Exceptions
We may offer goodwill credits for documented medical emergencies or immigration appointment conflicts that make attendance impossible. Statutory consumer rights in Germany remain unaffected where they apply to your booking.
Contact for refund requests
info@smartdatasyncer.digital · 07584 81 69 65 · Street: Hedemannstasse 1; City: Ebenweiler; State/province/area: Baden-Wurttemberg; Zip code: 88370; Country: Germany.